Privacy policy

Updated: April of 2022

Effective Date: April of 2022

 

Latest Update:

ZTE Mobile devices, products and services are no longer available through this website (WWW.ZTEUSA.COM).

To purchase ZTE products or services, please go to https://ztedevices.com for more options. You may need to register on that website for access.

Currently registered users may receive future notifications or product information from https://ztedevices.com. Users who do not wish to receive such notifications or product information may cancel by unsubscribing at https://ztedevices.com.

 

This policy applies only to ZTE USA Inc. (herein after referred to as “ZTE”) online services (Herein after referred to as “ZTE Service”). If a third-party application or service embedded has a separate privacy policy, the privacy policy of the application or service is applied preferentially.

If you have any questions, comments, or suggestions, please contact us through the following means:

Hotline：001-877-817-1759

Email: privacy@zte.com.cn

Company Name: ZTE USA INC

Registered Address: 2425 N Central Expy Suite 800, Richardson, TX 75080

ZTE understands the importance of personal information to you, and will make every effort to ensure the security and reliability of your personal information. We are committed to maintaining your trust in us and abiding by the following principles to protect your personal information: consistency of authority and responsibility, clear purpose, selection of consent, minimum sufficiency, security, subject participation, openness and transparency. Meanwhile, ZTE promises to take appropriate security measures to protect your personal information in accordance with well-established security standards in the industry.

Please read and understand this Privacy Policy carefully before using ZTE Service:

This policy helps you understand the following:

1. How we collect and use your personal information
2. How we use cookies and similar technologies
3. How we share, transfer, and disclose your personal information
4. How we protect your personal information
5. Your rights
6. How we process the personal information of children
7. Notice to California Consumers
8. How to update this policy
9. Contact us

 I. How we collect and use your personal information

Personal information refers to the information that is recorded electronically or in other ways and that can be used independently or in conjunction with other information to identify a specific natural person or reflect the activities of a specific natural person. ZTE will collect and use your personal information only for the following purposes described in this policy:

Registration as a user

To complete the account creation on ZTE USA website, you need to provide the following information: your name, your e-mail address and created account password.  (If you purchase products from ZTE USA website, you need to provide additional information: your phone number, your shipping address, your optional billing information including: billing name, billing address, billing email and billing phone) The above information provided by you will continue to be authorized to us for use while you are using this service. When you cancel the account , we will stop using and delete the collected information, or anonymize the information. 

Your account information will be deleted five years after your last login. Please keep your account active. From January 1, 2021 to December 31, 2022,  in case that we restart the online sales or other functions that can be used only after login, we will suspend calculating the expiry date of the unlogged-in account, which means no account will be deleted automatically during this period. If there is no change in the functions of the website, from January 1, 2023, we will restart deleting the five-year unlogged-in account and the related order information.

If we want to use the information for other purposes not specified in this policy, we will seek your approval in advance. If we want to use the information collected for specific purposes for other purposes, we will seek your approval in advance.

II. How we use Cookies and similar technologies

1. Cookie

To ensure that the website is operating properly, we store small data files called a Cookie on your computer or mobile device. The first-party Cookies are used to prevent fraud and speed up browsers, which include: i) The customer Id in the site; ii) Stores randomly generated key used to prevent forged requests; iii) Your session ID on the server; iv) Indicates whether a customer allowed to use cookies; v) Facilitates caching of content on the browser to make pages load faster; vi) Facilitates caching of content on the server to make pages load faster.

Our website also uses the cookie of Google Analytics, which is used for statistics of website access information. Google Analytics cookie includes information to distinguish users. Please refer to Google Analytics Cookie Usage on Websites for details. Our website uses Google Analytics for aggregated, anonymized website traffic analysis. In order to track user session usage, Google Analytics drops a cookie (_ga) with a randomly-generated ClientID in your browser. This ID is anonymized and contains no identifiable information like email, phone number, name, etc. Google Analytics will acquire your IP Address. Google Analytics provides website accesss information, such as pageview, session time, bounce rate, and so on. This information is important for us to improve user experience and site effectiveness. If you want to delete any Google Analytics data - please delete your (_ga) cookies on your computer/mobile device, and/or install the Google Analytics Opt-Out Browser Add-On. ）  

We will not use a Cookie for any purpose other than those described in this policy. You can manage or delete a Cookie in accordance with your preference. For details, refer to AboutCookies.org. You can clear all cookies stored on your computer. Most web browsers have the function of preventing cookies. If you do this, the corresponding functions will not be provided. To learn more about how to change browser settings, visit the links: <Internet Explorer>, <Google Chrome>, <Mozilla Firefox>, <Safari> and <Opera>.

1. Website beacons and pixel tags (optional)

In addition to Cookies, other similar technologies such as website beacons (also called pixel tags) will also be used on our website. For example, the e-mail we send you may contain a click URL linked to the content of our website. If you click this link, we will trace this click to help us understand your product or service preference and improve customer services. A website beacon is usually a transparent image embedded in a website or email. With the pixel tags in an e-mail, we can learn whether the e-mail is opened. If you do not want your activities to be tracked in this way, you can unsubscribe from our mailing list at any time.

III. How we share, transfer and disclose your personal information

To ensure the security of your personal information, we shall follow the minimization principle and share, transfer, or disclose your personal information in accordance with applicable laws and requirements.

For the companies, organizations, and individuals that share personal information with us, we will take organizational and technical measures in accordance with the local laws and regulations, and require them to process personal information in accordance with our security standards, this policy, and related confidentiality and security measures.

1. Sharing

We will not share your personal information with any company, organization, or individuals other than ZTE USA INC, except in the following cases:

• After obtaining your explicit consent, we will share your personal information with other parties.
• We may share your personal information in accordance with laws and regulations or mandatory requirements of government authorities. 

1. Transfer

We will not transfer your personal information to any company, organization or individual except in the following cases:

• Transfer with express consent: After obtaining your express consent, we will transfer your personal information to other parties.
• If personal information transfer is involved in a merger, acquisition, or bankruptcy liquidation, we will require new companies or organizations that hold your personal information to continue to be subject to this privacy policy. Otherwise, we will require the companies or organizations to re-request authorization from you.

1. Public Disclosure

We will disclose your personal information only in the following cases:

• With your express consent.
• Disclosure based on law: We may disclose your personal information in case of law, legal procedure, litigation, or mandatory requirements of government authorities.

IV. How we protect your personal information

1. We have taken the security protection measures that comply with industry standards to protect the personal information provided by you against unauthorized access, public disclosure, use, modification, damage or loss. We will take all reasonable and feasible measures to protect your personal information.
2. Our data security capabilities:
   We have been committed to protecting your personal information security.
   We have taken various security measures, such as access control system, monitoring system, encryption, anonymization or pseudonymisation, employee training and so forth, to protect your personal information from unauthorized access, use, disclosure, modification, damage or loss and other forms of illegal processing.

1. We will take all reasonable and feasible measures to ensure that irrelevant personal information is not collected. We will retain your personal information only for the period required to achieve the objectives specified in this policy, unless the retention period needs to be extended or is permitted by law.
2. The Internet is not absolutely secure, and most communications, such as emails and instant messaging, are not encrypted. We strongly recommend that you do not send personal information through such means. Please use a complicated password to help us ensure the security of your account.
3. We shall regularly update and publicize the contents related to reporting such as security risks, personal information security impact assessments and so If we affect your personal information rights in security assessment reports, we will actively disclose security risks. You can obtain detailed report contents in the following way:
   E-mail: privacy@zte.com.cn  

1. The Internet environment is not 100 percent secure. We will do our best to ensure or guarantee the security of any information you send us. If our physical, technical or management protection facilities are damaged, which results in unauthorized access, public disclosure, tampering or damage that affects your legal rights and interests, we shall assume the corresponding legal responsibilities.
2. When personal information security incident occurs, we will inform you of the basic situation and possible impact of the security incident in a timely manner, the measures we have taken or will take, suggestions for voluntarily preventing and reducing risks, and remedial measures for you. We will inform you of the incident by email, letter, telephone or pushing notification in a timely manner. If it is difficult to inform the subjects of personal information one by one, we will release the notice in a reasonable and effective manner.

In addition, we will actively report the handling of personal information security incidents in accordance with the requirements of the regulatory department.

V. Your rights

In accordance with personal information protection laws, regulations, standards, and common practices in other countries and regions, we guarantee that you have the following rights over your personal information:

1. Access to your personal information

 You have the right to access your personal information, except for exceptions as required by laws and regulations. If you want to exercise data access rights, you can access the data by yourself in the following ways :

 You can access and modify you account personal information in the account page which will be displayed automatically after you log in.  

If you cannot access this personal information through these links/methods, you can send an e-mail to privacy@zte.com.cn, or submit the request by login the data subject right response system: pdsr.zte.com.cn. We will respond to your access request within 15 working days.

1. Correct your personal information

When you find that your personal information processed by us is incorrect, you can log in your account to correct your information. If you cannot correct this personal information through your account, you can email privacy@zte.com.cn or submit the request by login the data subject right response system: pdsr.zte.com.cn at any time, we will reply to your request within 15 working days.

1. Delete your personal information

You can submit a request for deleting personal information in the following cases:

• We violated laws and regulations.
• We did not obtain your consent.
• We violated an agreement with you.
• You will not use our products or services any longer, or your account is canceled.
• We do not provide products or services for you.

If we decide to respond to your deletion request, we will delete all your personal information in the system. Meanwhile, we will also notify the entities that obtain your personal information from us and require them to delete your personal information in a timely manner, unless required by other laws and regulations, or these entities obtain your independent authorization.

1. Cancel your accounts

If you want to cancel your account, you can contact us at any time. We will delete all your accounts with your personal information in the system, unless otherwise specified by laws and regulations.

If you had purchased our products on this website before, you can find you historical orders in you account. After your account is canceled,  all your information including your orders will be deleted.

1. Respond to your above requests

 To ensure security, you may need to provide a written request or prove your identity in other ways. We may ask you to verify your identity before processing your request, and we will respond within 15 working days. 

VI. How we process the personal information of children

Our products, websites, and services are mainly for adults. Without the consent of parents or guardians, children are not allowed to create their own user accounts.

Although local laws and customs define children differently, we regard anyone under 14 as a child.

If we find that we have collected personal information of children without obtaining confirmed parental consent, we will try to delete the information as soon as possible.    

VII. Notice to California Consumers

California consumers have the privacy rights listed below. The rights listed below under the California Consumer Privacy Act and Shine the Light are not the same. To exercise your rights, you will need to follow the directions below that are specific to each law.

California Consumer Privacy Act (“CCPA”)

Please note that the CCPA provides certain exceptions with respect to the Personal Information that we collect in connection with providing products or services to other businesses. Similarly, it does not apply to information we collect in the context of a person’s role as a job applicant, employee or contractor of ZTE. With respect to the Personal Information collected in connection with the above individuals or circumstances, you may not have any or all of the privacy rights listed below.

Collection, Use and Disclosure of Personal Information in the Past 12 Months

The CCPA requires that we make certain disclosures about our general collection, use and disclosure of Personal Information over the past 12 months. Accordingly, in the past 12 months:

• We collected the categories of Personal Information detailed in the policy of how do we collect and use your personal information
• We did not sell Personal Information, as we understand the term “sale” in the CCPA and its implementing regulations
• We did not disclosed Personal Information

You have the right to request to know more specific disclosures about your personal information as detailed under “Request to Know” below.

California Privacy Rights 

You have the following privacy rights under the CCPA:

• Request to know. You have the right to request to know the following information about our practices over the past 12 months: (i) the specific pieces of Personal Information we have collected about you; (ii) the categories of Personal Information we have collected about you; (iii) the categories of sources from which we collected Personal Information about you; (iv) the categories of third parties with which we share Personal Information; (v) the categories of your Personal Information that we sold or disclosed and for each category, the categories of third parties to which we sold or disclosed that particular category of Personal Information; and (vi) our business or commercial purpose for collecting or selling your Personal Information.

You may exercise your right to request to know twice a year, free of charge. If we are unable to fulfill your request to know, we will let you know the reason why. Please note, in response to a request to know, we are prohibited from disclosing your Social Security number, driver’s license number or other government-issued identification number, financial account number, any health insurance or medical identification number, an account password, security questions or answers, unique biometric data generated from measurements or technical analysis of human characteristics.

• Request to delete. You have the right to request that we delete the Personal Information that we have collected from you. We may deny your request under certain circumstances, such as if we need to comply with our legal obligations or complete a transaction for which your Personal Information was collected. If we deny your request to delete, we will let you know the reason why.
• Right to opt-out of the sale of your Personal Information.
• Right to non-discrimination. If you choose to exercise any of these rights, we will not discriminate against you in any way. If you exercise certain rights, understand that you may be unable to use or access certain features of the app.

To make a request to know or a request to delete, contact us at 001-877-817-1759  or send an e-mail to privacy@zte.com.cn. If you are an authorized agent making a request on behalf of a California resident, contact us at 001-877-817-1759 or send an e-mail to privacy@zte.com.cn. 

To opt-out of the sale of your Personal Information, contact us at 001-877-817-1759 or send an e-mail to privacy@zte.com.cn. If you are an authorized agent making a request on behalf of a California resident, contact us at 001-877-817-1759 or send an e-mail to privacy@zte.com.cn.

We will take steps to verify your identity before processing your request to know or request to delete. We will not fulfill your request unless you have provided sufficient information for us to reasonably verify you are the individual about whom we collected Personal Information. If you have an account with us, we will use our existing account authentication practices to verify your identity. If you do not have an account with us, we may request additional information about you so that we can verify your identity. We will only use the Personal Information you provide to verify your identity and to process your request, unless you initially provided the information for another purpose.

You may use an authorized agent to submit a request to know or a request to delete. When we verify your agent’s request, we may verify both your and your agent’s identity and request a signed document from you that authorizes your agent to make the request on your behalf. To protect your Personal Information, we reserve the right to deny a request from an agent that does not submit proof that they have been authorized by you to act on your behalf.

Shine the Light

California consumers may also request information from us once per calendar year about any Personal Information shared with third parties for the third party’s own direct marketing purposes, including the categories of information and the names and addresses of those businesses with which we have shared such information. To request this information, please send an e-mail to privacy@zte.com.cn or contact us at 001-877-817-1759.  Your inquiry must specify “Shine the Light Request” in the subject line of the email or the first line of the letter, and include your name, street address, city, state and ZIP code.

VIII. How to update this policy

Our privacy policy may change.

Without your express consent, we will not reduce your rights under this privacy policy.

We will release any changes to this policy on this page. For major changes, we will also provide more noticeable notifications (including notifications for some services, which will be sent via email to describe the specific changes in the privacy policy).

Major changes mentioned in this policy include but are not limited to the following situations:

1. Our service model has significantly changed. For example, the purpose of processing personal information, the type of processed personal information, and the mode of using the personal information.
2. Major changes have taken place in the ownership structure and organizational structure. Such as changes in owners caused by business adjustment or bankruptcy or mergers and acquisitions.
3. The major objects of personal information sharing, transfer, or public disclosure are changed.
4. Your right to participate in the processing of personal information and the way you exercise it have changed significantly.
5. Our responsible department for personal information security, contact method, or complaint channel have changed.
6. The personal information security impact assessment report indicates a high risk.

We will also archive the old version of this policy for your reference.

IX. Contact us

We have established a special personal information protection department – Data Protection Compliance Dept... If you have any questions, comments, or suggestions on this privacy policy, please feel free to send an email to us at privacy@zte.com.cn, which will be replied within 15 working days.

If you are unsatisfied with our response, especially when our personal information processing activities have damaged your legal rights and interests, you can seek solutions through the local data protection agency.