Return Policy
ZTE values your business and wants you to be completely satisfied with your purchase. If you are not completely satisfied with an item that you have purchased, you may return the item within 30 calendar days from the order date for a full refund of the purchase price. You can expect a refund in the same form of payment originally used for purchase within 10 days of our receiving your returned product and verifying its condition.
Eligible returns for refund must be in the original “like new” condition. All accessories and original packaging must be included with the return. Shipping costs to return the item are the responsibility of the customer.
All returns must have a valid Return Material Authorization number issued by the ZTE USA service center at (877) 817-1759. The service center is available 8am-9pm CT Mon-Sun. Please have either your original sales receipt or the serial number of your device at the time of your call.
The process for returning your device for refund:
Eligible returns for refund must be in the original “like new” condition. All accessories and original packaging must be included with the return. Shipping costs to return the item are the responsibility of the customer.
All returns must have a valid Return Material Authorization number issued by the ZTE USA service center at (877) 817-1759. The service center is available 8am-9pm CT Mon-Sun. Please have either your original sales receipt or the serial number of your device at the time of your call.
The process for returning your device for refund:
- Contact ZTE at (877) 817-1759 to create your Return Material Authorization (RMA).
- ZTE will email you detailed instructions for shipping your device, what to include, etc.
- Pack the items carefully to prevent damage during shipping and include all accessories, materials, and original sales collateral. Include a copy of the original sales receipt as well as the email printout showing your RMA number.
- The customer is responsible for shipping the device to ZTE. It is strongly recommended to use an insured shipping method with a tracking number. ZTE is not responsible for ensuring your device reaches our service center.
- Upon receipt of your return, ZTE will inspect it for damage and that it includes all the original sales materials. Once approved, your refund will be processed within 10 calendar days.
- If your return is found to have customer induced damage, it will be returned to you without refund in the condition that ZTE received it.
- If there are any questions during the process, you can contact ZTE by phone (877) 817-1759 or email at devicesupport@zteusa.com.